Question 11 · 187 in bank
Select 3You need to create the SLAs. Which three SLAs should you create? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
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Answer: BDE
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You need to create the SLAs. Which three SLAs should you create? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Answer: BDE
You need to consider the underlined segment to establish whether it is accurate. When categorizing cases via queues, cases should be categorized as __Products__.
Answer: A
You need to configure the queue for telephone-based cases. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Answer: DE
You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system administrator. Users in your organization must collaborate to develop the chatbot. You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power Automate User, and Transcript Viewer permissions on the bot. The Send an email invitation to new users option is disabled. Sharing of the chatbot fails. You need to use the principle of least privilege to share the chatbot with users for collaboration. Which two actions should you perform? Each correct answer presents part of a solution. NOTE: Each correct selection is worth one point.
Answer: BC
Which of the following statements is TRUE when designing a business process flow?
Answer: B
You are a Dynamics 365 for Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of email support. All 20 hours are for email support only. Phone support is offered as a premium service in allotments of 10 incidents. You need to set up an entitlement template for the standard support. What should you configure?
Answer: B
A company uses Dynamics 365 Customer Service. The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to have too much free time during working hours. The company wants to change the intervals to every 30 minutes. You need to configure the intervals. What should you configure?
Answer: B
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are configuring a business process flow for a case entity. All cases must be flagged for review. You need to complete configuration of the business process flow. Solution: Create an action that generates a task record that is assigned to the case reviewer and appends the text Ready for review to the case topic. Does the solution meet the goal?
Answer: A
A company uses Omnichannel for Customer Service. The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a customer starts a chat session. You need to set up the prerequisites for the Power Virtual Agents. Which three technologies should you set up? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Answer: CDE
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd. You need to automatically create cases from emails sent to the [email protected] email address. Solution: Configure Dynamics 365 to automatically send responses to customers when the record is created. Does the solution meet the goal?
Answer: B
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MB-230 practice, question 11. 187 questions available.
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