Question 281 · 527 in bank
A SOC manager receives a phone call from an upset customer. The customer received a vulnerability report two hours ago: but the report did not have a follow-up remediation response from an analyst. Which of the following documents should the SOC manager review to ensure the team is meeting the appropriate contractual obligations for the customer?
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Answer: A
Explanation
A) SLA MOU (memorandum of understanding) is not legally binding. SLA (service level agreement is). Certmaster Topic 7B: Understanding Vulnerability Reporting Outcomes and Action Plans A memorandum of understanding (MoU) is a legal document that outlines the terms and conditions of an agreement between two or more parties. It is an agreement that is not legally binding but serves as a document of understanding and good faith among the parties involved. A service-level agreement (SLA) is a legally binding contract between two or more parties that defines the level of service to be provided by one party to another. It often governs the relationship with a third-party service provider. It outlines the services provided, the terms of service, the responsibilities of each party, and the penalties for failing to meet them
Source: Adapted from community discussion — [Removed]