220-1202 practice questions 61–70

1. Question 61 · 186 in bank

   Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?

   • ACall
   • BAuthenticator
   • CHardware token
   • DSMS

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   Answer: B

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2. Question 62 · 186 in bank

   Select 2

   A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)

   • ASPICE
   • BSSH
   • CRDP
   • DVPN
   • ERMM
   • FWinRM

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   Answer: CD

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3. Question 63 · 186 in bank

   A company wants to use a single operating system for its workstation and servers and avoid licensing fees. Which of the following operating systems would the company most likely select?

   • ALinux
   • BWindows
   • CmacOS
   • DChrome OS

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   Answer: A

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4. Question 64 · 186 in bank

   A user is attempting to open on a mobile phone a HD video that is hosted on a popular media streaming website. The user is receiving connection timeout errors. The mobile reception icon area is showing two bars next to 3G. Which of the following is the most likely cause of the issue?

   • AThe user does not have Wi-Fi enabled.
   • BThe website's subscription has run out.
   • CThe bandwidth is not fast enough.
   • DThe mobile device storage is full.

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   Answer: C

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5. Question 65 · 186 in bank

   A technician notices that the weekly backup is taking too long to complete. The daily backups are incremental. Which of the following would most likely resolve the issue?

   • AChanging the backup window
   • BPerforming incremental weekly backups
   • CIncreasing the backup storage
   • DRunning synthetic full weekly backups

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   Answer: D

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6. Question 66 · 186 in bank

   A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?

   • ADemagnetize memory for security.
   • BUse antistatic bags for storage and transport.
   • CPlug in the power supply to ground each workstation.
   • DInstall memory in identical pairs.

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   Answer: B

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7. Question 67 · 186 in bank

   A customer’s computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

   • AEscalate the issue to a senior team member and provide next steps to the customer.
   • BDismiss the customer and reschedule another troubleshooting session at a later date.
   • CInterrupt the customer and express that troubleshooting support tickets can take time.
   • DMaintain a positive attitude and continue to ask questions regarding the scope of the issue.

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   Answer: A

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8. Question 68 · 186 in bank

   A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and also appears to become stuck during connection attempts. Which of the following is most likely causing the disruption?

   • AThe phone has no storage space available.
   • BCompany firewalls are configured to block remote access to email resources.
   • CToo many devices in the same area are trying to connect to the mobile network.
   • DThe festival organizer prohibits internet usage during the event and has blocked the internet signal.

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   Answer: C

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9. Question 69 · 186 in bank

   A company recently transitioned to a cloud-based productivity suite and wants to secure the environment from external threat actors. Which of the following is the most effective method?

   • AMultifactor authentication
   • BEncryption
   • CBackups
   • DStrong passwords

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   Answer: A

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10. Question 70 · 186 in bank

    A user reports getting a BSOD error on their computer at least twice a day. Which of the following should the technician use to determine the cause?

    • AEvent Viewer
    • BPerformance Monitor
    • CSystem Information
    • DDevice Manager

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    Answer: A

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220-1202 practice, question 61. 186 questions available.