Practice workspace
Try 25 supported questions from the 186-question bank. Check each answer when you are ready and keep this preview’s progress privately in your browser.
Free preview
This sample includes answers, available explanations, official references and curated community discussion. An Exam Pass unlocks the private complete bank for this exam.
Answer support
Unexplained marked answers are community claims, not independently verified teaching. Check uncertain or contested items against the official sources below.
25 questions in this bank
A technician needs to provide remote support for a legacy Linux-based operating system from their Windows laptop. The solution needs to allow the technician to see what the user is doing and provide the ability to interact with the user's session. Which of the following remote access technologies would support the use case?
How others answered
A technician is attempting to join a workstation to a domain but is receiving an error message stating the domain cannot be found. However, the technician is able to ping the server and access the internet. Given the following information:
Which of the following should the technician do to fix the issue?
How others answered
A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded. Which of the following should the technician do first?
How others answered
MFA for a custom web application on a user's smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?
How others answered
Which of the following is found in an MSDS sheet for a battery backup?
How others answered
The screen of a previously working computer repeatedly displays an OS Not Found error message when the computer is started. Only a USB drive, a keyboard, and a mouse are plugged into the computer. Which of the following should a technician do first?
How others answered
A security administrator teaches all of an organization's staff members to use BitLocker To Go. Which of the following best describes the reason for this training?
How others answered
Which of the following is used to detect and record access to restricted areas?
How others answered
Only 62% agreed on this answer — treat it as contested rather than settled.
An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?
How others answered
Which of the following is the best way to distribute custom images to 800 devices that include four device vendor classes with two types of user groups?
How others answered
Which of the following types of social engineering attacks sends an unsolicited text message to a user's mobile device?
How others answered
A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?
How others answered
A technician verifies that a malware incident occurred on some computers in a small office. Which of the following should the technician do next?
How others answered
Which of the following is a Linux command that is used for administrative purposes?
How others answered
A user recently installed an application that accesses a database from a local server. When launching the application, it does not populate any information. Which of the following command-line tools is the best to troubleshoot the issue?
How others answered
Most people chose D, not C. Verify this one against the vendor documentation.
A small office reported a phishing attack that resulted in a malware infection. A technician is investigating the incident and has verified the following: All endpoints are updated and have the newest EDR signatures. Logs confirm that the malware was quarantined by EDR on one system. The potentially infected machine was reimaged. Which of the following actions should the technician take next?
How others answered
Which of the following describes a vulnerability that has been exploited before a patch or remediation is available?
How others answered
A help desk technician is setting up speech recognition on a Windows system. Which of the following settings should the technician use?
How others answered
A user receives a new personal computer but is unable to run an application. An error displays saying that .NET Framework 3.5 is required and not found. Which of the following actions is the best way to resolve this issue?
How others answered
An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?
How others answered
A technician is deploying mobile devices and needs to prevent access to sensitive data if the devices are lost. Which of the following is the best way to prevent unauthorized access if the user is unaware that the phone is lost?
How others answered
Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?
How others answered
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?
How others answered
An application's performance is degrading over time. The application is slowing, but it never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?
How others answered
Which of the following filesystem types does the Linux OS use?
How others answered
Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page
220-1202 practice, question 1 of 25
Compiled from exam discussions posted publicly by other people on ExamTopics. Copyright in each contribution rests with its original author; it is reproduced here for study. Not verified by us — most items carry no explanation. To request removal, see our content policy.
Compiled from ExamTopics community discussions
Compiled from publicly posted community exam discussions. Contributed by third parties rather than written here, so accuracy varies and most items carry no explanation.
Across the private full bank: 0 explanations, 186 questions with candidate context and 0 questions with direct citations.
Version 1.0.0 · bank updated . How we source questions