220-1202 practice questions 121–130

1. Question 121 · 186 in bank

   After a user installs a mobile application from an advertisement, the phone’s battery dies a few hours later, and it is hot to touch, even when not in use. Which of the following should a technician do first?

   • ACheck for unauthorized device administrators.
   • BContact the software developer.
   • CRun a mobile malware scan on the phone.
   • DEnsure appropriate MDM policies are applied.

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   Answer: C

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2. Question 122 · 186 in bank

   After new device software for a webcam is installed, a Windows PC is experiencing BSOD. The BSOD occurs during a videoconference call. Which of the following should the technician do next?

   • AUpdate the anti-malware signatures and scan the system.
   • BFile a warranty claim with the manufacturer.
   • CStart in safe mode and roll back the device driver.
   • DReconnect the webcam to the computer.

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   Answer: C

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3. Question 123 · 186 in bank

   A technician is setting up a computer for a new user. A requirement is that the user’s documents are stored on a network location and not locally on the computer. Which of the following should the technician configure?

   • AFile attributes
   • BUser Account Control
   • CSecurity groups
   • DFolder redirection

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   Answer: D

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4. Question 124 · 186 in bank

   An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer?

   • AGo to the print server and select the printer name.
   • BConnect the laptop to the printer via USB.
   • CConnect to the printer via Bluetooth.
   • DGo to Local User and Groups to add the printer.

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   Answer: A

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5. Question 125 · 186 in bank

   Which of the following authentication methods is the best way to prevent users from frequently entering their credentials?

   • AAccess control list
   • BSingle sign-on
   • CMultifactor authentication
   • DOne-time password

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   Answer: B

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6. Question 126 · 186 in bank

   A secretary receives an email from the company's chief executive officer with a request to pay a vendor immediately. After the payment is made, the chief executive officer tells the secretary that they never sent that email. Which of the following social engineering tactics best describes this type of attack?

   • AEvil twin
   • BImpersonation
   • CWhaling
   • DSpear phishing

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   Answer: B

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7. Question 127 · 186 in bank

   Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile technician take first?

   • ARestore the phone to factory settings.
   • BRestart the phone.
   • CCheck the phone's battery state.
   • DUninstall unneeded applications.

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   Answer: B

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8. Question 128 · 186 in bank

   A user is unable to use the latest version of an application on a legacy, personal tablet. Which of the following is most likely the reason?

   • AThe OS is end-of-life.
   • BStorage space is inadequate.
   • CMDM is blocking updates.
   • DThe tablet is infected with malware.

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   Answer: A

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9. Question 129 · 186 in bank

   Which of the following is used to store passwords in macOS?

   • AFileVault
   • BKeychain
   • CAccessibility
   • DMission Control

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   Answer: B

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10. Question 130 · 186 in bank

    Select 2

    A user logs in to a computer each morning and tries to print a daily report, but it will not print. The user calls the help desk, they change a setting, and the user is able to print that day but the same issue happens again the next day. Because the issue occurs every day, the issue gets escalated. Which of the following does the technician need to do so the user does not have to report the issue every day? (Choose two.)

    • ASet the print spooler to have no dependencies.
    • BSet the print spooler recovery to take no action.
    • CStart the printer extensions and notifications service.
    • DStart the print spooler service.
    • ESet the print spooler to Automatic.
    • FSet the print spooler log-on to the user’s account.

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    Answer: DE

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220-1202 practice, question 121. 186 questions available.