AI-SPECIALIST practice questions 21–30

1. Question 21 · 37 in bank

   How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

   • AResponses that do not meet the relevance threshold will be automatically rejected.
   • BMasked data will be de-masked during response journey.
   • CMasked data will be de-masked during request journey.

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   Answer: B

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2. Question 22 · 37 in bank

   Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team’s performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?

   • AEinstein Sales Insights
   • BCall Explorer
   • CCall Summaries

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   Answer: B

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3. Question 23 · 37 in bank

   Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

   • ASave as New Template and edit as needed.
   • BClone the existing template and modify as needed.
   • CSave as New Version and edit as needed.

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   Answer: B

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4. Question 24 · 37 in bank

   A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization’s knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?

   • AEinstein Service Replies
   • BEinstein Reply Recommendations
   • CEinstein Knowledge Recommendations

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   Answer: A

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5. Question 25 · 37 in bank

   An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the AI Specialist do to identify the root cause of the problem?

   • AIn Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.
   • BIn Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
   • CIn Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.

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   Answer: B

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6. Question 26 · 37 in bank

   Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

   • AEnable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
   • BEnable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
   • CEnable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.

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   Answer: C

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7. Question 27 · 37 in bank

   An AI Specialist at Universal Containers (UC) is tasked with creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should the AI Specialist use and which consideration should they review?

   • AField Generation, and that Dynamic Forms is enabled
   • BFlex, and that Dynamic Fields is enabled
   • CField Generation, and that Dynamic Fields is enabled

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   Answer: A

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8. Question 28 · 37 in bank

   Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AI-enabled field icon next to the summary field. What is the most likely cause of the issue?

   • AThe prompt template associated with summary field is not activated for that user.
   • BThe user does not have the field Generative AI User permission set assigned.
   • CThe user does not have the Prompt Template User permission set assigned.

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   Answer: B

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9. Question 29 · 37 in bank

   Before activating a custom copilot action, an AI Specialist would like to understand multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the AI Specialist recommend?

   • AEinstein Copilot
   • BCopilot Builder
   • CModel Playground

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   Answer: C

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10. Question 30 · 37 in bank

    Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the AI Specialist recommend?

    • AService Replies and Case Summaries
    • BReply Recommendations and Sales Summaries
    • CService Replies and Work Summaries

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    Answer: C

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AI-SPECIALIST practice, question 21. 37 questions available.