AI-SPECIALIST practice questions 11–20

1. Question 11 · 37 in bank

   The marketing team at Universal Containers is looking for a way to personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Einstein Copilot as the solution?

   • ATo generate relevant content when engaging with each customer
   • BTo analyze past campaign performance
   • CTo send automated emails to all customers

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   Answer: A

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2. Question 12 · 37 in bank

   What is the role of the large language model (LLM) in executing an Einstein Copilot Action?

   • ADetermine a user’s access and sort actions by priority to be executed
   • BFind similar requests and provide the actions that need to be executed
   • CIdentify the best matching actions and correct order of execution

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   Answer: C

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3. Question 13 · 37 in bank

   Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

   • AEinstein Copilot Action: Summarize Record
   • BEinstein Copilot Action: Find Similar Opportunities
   • CEinstein Copilot Action: Draft or Revise Sales Email

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   Answer: C

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4. Question 14 · 37 in bank

   What is best practice when refining Einstein Copilot custom action Instructions?

   • AProvide examples of user messages that are expected to trigger the action.
   • BUse consistent introductory phrases and verbs across multiple action instructions.
   • CSpecify the persona who will request the action.

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   Answer: A

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5. Question 15 · 37 in bank

   An AI Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the AI Specialist integrate the custom LLM into Salesforce?

   • ACreate an application of the custom LLM and embed It in Sales Cloud via iFrame.
   • BEnable model endpoint on OpenAI and make callouts to the model to generate emails.
   • CAdd the fine-tuned LLM in Einstein Studio Model Builder.

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   Answer: C

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6. Question 16 · 37 in bank

   Universal Containers wants to reduce overall agent handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.

   • AEinstein Service Replies and Work Summaries
   • BEinstein Reply Recommendations and Case Classification
   • CEinstein Reply Recommendations and Case Summaries

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   Answer: B

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7. Question 17 · 37 in bank

   A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users. How does Einstein Copilot handle user requests in Salesforce?

   • AEinstein Copilot will trigger a flow that utilizes a prompt template to generate the message.
   • BEinstein Copilot analyzes the user’s request and LLM technology is used to generate and display the appropriate response.
   • CEinstein Copilot will perform an HTTP callout to an LLM provider.

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   Answer: B

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8. Question 18 · 37 in bank

   Universal Containers needs its sales reps to be able to only execute prompt templates. What should an AI Specialist recommend to achieve this requirement?

   • APrompt Template Manager permission set
   • BPrompt Execute Template permission set
   • CPrompt Template User permission set

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   Answer: C

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9. Question 19 · 37 in bank

   When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

   • AEinstein Service Replies
   • BEinstein Grounding
   • CEinstein Reply Recommendations

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   Answer: A

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10. Question 20 · 37 in bank

    Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature should the AI Specialist recommend to the sales team?

    • ACreate Account Plan
    • BFind Similar Deals
    • CCreate Close Plan

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    Answer: C

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AI-SPECIALIST practice, question 11. 37 questions available.