AI-ASSOCIATE practice questions 41–50

1. Question 41 · 78 in bank

   What is a key benefit of effective interaction between humans and AI systems?

   • ALeads to more informed and balanced decision-making
   • BAlerts humans to the presence of biased data
   • CReduces the need for human involvement

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   Answer: A

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2. Question 42 · 78 in bank

   To avoid introducing unintended bias to an AI model, which type of data should be omitted?

   • ADemographic
   • BTransactional
   • CEngagement

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   Answer: A

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3. Question 43 · 78 in bank

   Cloud Kicks wants to ensure that multiple records for the same customer are removed in Salesforce. Which feature should be used to accomplish this?

   • ADuplicate management
   • BTrigger deletion of old records
   • CStandardized field names

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   Answer: A

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4. Question 44 · 78 in bank

   What are some key benefits of AI in improving customer experiences in CRM?

   • AStreamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions
   • BImproves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats
   • CFully automates the customer service experience, ensuring seamless automated interactions with customer

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   Answer: A

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5. Question 45 · 78 in bank

   What is the role of Salesforce's Trusted AI Principles in the context of CRM systems?

   • AOutlining the technical specifications for AI integration
   • BProviding a framework for AI data model accuracy
   • CGuiding ethical and responsible use of AI

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   Answer: C

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6. Question 46 · 78 in bank

   What is the best method to safeguard customer data privacy?

   • AAutomatically anonymize all customer data.
   • BTrack customer data consent preferences.
   • CArchive customer data on a recurring schedule.

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   Answer: B

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7. Question 47 · 78 in bank

   What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles?

   • AEnsuring transparency in AI-driven recommendations and predictions
   • BTaking responsibility for one's actions toward customers, partners, and society
   • CSafeguarding fundamental human rights and protecting sensitive data

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   Answer: B

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8. Question 48 · 78 in bank

   How does data quality impact the trustworthiness of AI-driven decisions?

   • AHigh-quality data improves the reliability and credibility of AI-driven decisions, fostering trust among users.
   • BThe use of both low-quality and high-quality data can improve the accuracy and reliability of AI-driven decisions.
   • CLow-quality data reduces the risk of overfitting the model, improving the trustworthiness of the predictions.

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   Answer: A

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9. Question 49 · 78 in bank

   Cloud Kicks discovered multiple variations of state and country values in contact records. Which data quality dimension is affected by this issue?

   • AConsistency
   • BUsage
   • CAccuracy

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   Answer: A

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10. Question 50 · 78 in bank

    Cloud Kicks wants to implement AI features on its Salesforce Platform but has concerns about potential ethical and privacy challenges. What should they consider doing to minimize potential AI bias?

    • AUse demographic data to identify minority groups.
    • BIntegrate AI models that auto-correct biased data.
    • CImplement Salesforce's Trusted AI Principles.

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    Answer: C

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AI-ASSOCIATE practice, question 41. 78 questions available.