Question 11 · 78 in bank
Cloud Kicks wants to use AI to enhance its sales processes and customer support. Which capability should they use?
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Answer: B
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Cloud Kicks wants to use AI to enhance its sales processes and customer support. Which capability should they use?
Answer: B
A sales manager wants to improve their processes using AI in Salesforce. Which application of AI would be most beneficial?
Answer: A
What can bias in AI algorithms in CRM lead to?
Answer: A
Which Einstein capability uses emails to create content for Knowledge articles?
Answer: C
Discover: insights that bring new clarity about your company’s customers. Predict: outcomes so your users can make decisions with confidence. Recommend: the best actions to make the most out of every engagement. Automate: routine tasks so your users can focus on customer success. Generate: tailored content - from emails, to knowledge articles, to code.
Source: Adapted from community discussion — Geeblets
A system admin recognizes the need to put a data management strategy in place. What is a key component of a data management strategy?
Answer: C
How does a data quality assessment impact business outcomes for companies using AI?
Answer: A
What is an example of ethical debt?
Answer: C
https://www.salesforceairesearch.com/static/ethics/EthicalAIMaturityModel.pdf “Ethical debt is accrued when you launch features that violate your ethical AI principles because, for example, you didn’t do a bias assessment, or you didn’t mitigate the bias that was found”
Source: Adapted from community discussion — Xinowi
A consultant conducts a series of Consequence Scanning Workshops to support testing diverse datasets. Which Salesforce Trusted AI Principle is being practiced?
Answer: B
Cloud Kicks wants to develop a solution to predict customers’ product interests based on historical data. The company found that employees from one region use a text field to capture the product category, while employees from all other locations use a picklist. Which dimension of data quality is affected in this scenario?
Answer: C
A marketing manager wants to use AI to better engage their customers. Which functionality provides the best solution?
Answer: C
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