PMI-PBA practice questions 131–140

1. Question 131 · 157 in bank

   A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume reporting required by the company’s financial department. The business analyst for the project determines that the selection criteria needed was not specified in the system requirements or design specifications. Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement was missed?

   • ARoot cause analysis, fishbone diagram, and/or the Five Whys
   • BScope modeling, Ishikawa diagram, and/or the Five Whys
   • CRoot cause analysis, problem tracking, and/or benchmarking
   • DCause and effect diagram, brainstorming, and/or the Five Whys

   Show answer

   Answer: A

   Explanation

   A. Root cause analysis, fishbone diagram, and/or the Five Whys. Root cause analysis is a technique used to identify the underlying cause of a problem or issue. The fishbone diagram, also known as an Ishikawa diagram, is a tool used to identify potential causes of a problem. The Five Whys technique involves asking "why" questions to identify the root cause of a problem. In this scenario, the business analyst could use one or more of these tools and techniques to identify why the selection criteria requirement was missed and to determine what steps can be taken to prevent similar issues from arising in the future.

   Source: Adapted from community discussion — giushki

   Next question

2. Question 132 · 157 in bank

   A major stakeholder of a project is surprised to learn that a particular requirement was not implemented during the latest launch. The business analyst tells the stakeholder that the requirement status was changed to “deferred”. What could have prevented the stakeholder from being surprised about the status change?

   • AThe status should have been reviewed prior to project launch.
   • BThe status should have been communicated to all project stakeholders.
   • CThe status should have been updated in the traceability matrix.
   • DThe status should have been communicated to the requirement’s source.

   Show answer

   Answer: B

   Explanation

   B. The status should have been communicated to all project stakeholders. In order to prevent stakeholders from being surprised about changes to requirements status, it is important to communicate any changes in a timely and transparent manner. This includes communicating the status change to all relevant stakeholders, updating any relevant documentation (such as the traceability matrix), and ensuring that the requirement’s source is aware of the change. By keeping everyone informed about changes to requirements status, the project team can avoid surprises and ensure that everyone is on the same page.

   Source: Adapted from community discussion — giushki

   Next question

3. Question 133 · 157 in bank

   Last year, a company registered a high number of complaints about its customer service. Which of the following tools or techniques can help to identify the high-priority changes needed to improve that service?

   • AA work breakdown structure analysis of the service
   • BA cause-and-effect diagram
   • CA Pareto analysis
   • DA flowchart of the service

   Show answer

   Answer: C

   Explanation

   C. A Pareto analysis can help to identify the high-priority changes needed to improve customer service. A Pareto chart can identify the 20% of causes that are responsible for 80% of the problems. By focusing on these high-priority causes, the company can make changes that will have the most significant impact on improving customer service.

   Source: Adapted from community discussion — giushki

   Next question

4. Question 134 · 157 in bank

   The project sponsor needs to know which requirements will be implemented. Which of the following would be the most valuable for a business analyst to provide?

   • ARequirements baseline document
   • BRequirements management plan
   • CRequirements impact analysis
   • DRequirements traceability matrix

   Show answer

   Answer: A

   Explanation

   It's A. D will enable us to track the requirements to their origin but the sponsor wants to know what requirements will be implemented. Requirements baseline is the right tool to do it.

   Source: Adapted from community discussion — alonso93

   Next question

5. Question 135 · 157 in bank

   A business analyst has received a test result report that shows evidence of defective functionality. The business analyst checks the test result again and verifies that the functionality behaves according to the requirements. At this point, the business analyst should first:

   • Alet the users decide if the test result is acceptable.
   • Bchange the requirement according to the test result.
   • Cverify that the test case is incorrect.
   • Dask the tester to perform the test again.

   Show answer

   Answer: C

   Explanation

   In this situation, the business analyst should first verify that the test case is correct before taking any other action. Therefore, option C, "verify that the test case is incorrect" would be the correct first step for the business analyst.

   Source: Adapted from community discussion — giushki

   Next question

6. Question 136 · 157 in bank

   A project that was ongoing well for the last few months has encountered a situation-regulatory authorities have deemed that the project does not meet their requirements. Although regulatory requirements were identified during an earlier phase of the project, there is no substantial evidence to prove that the requirements were formally rejected. This could have been avoided if:

   • Athe customer met with regulatory authorities to verify that their requirements were also considered.
   • Ba change control process for requirements and their statuses was followed.
   • Cthe project manager circulated the meeting minutes after the discussions with all the attendees.
   • Dthe project team documented customer requests and obtained sign-off.

   Show answer

   Answer: B

   Explanation

   The situation could have been avoided if option B, "a change control process for requirements and their statuses was followed." A change control process for requirements and their statuses is a formal process for managing changes to project requirements. This process typically includes identifying the requirements that need to be changed, documenting the proposed changes, evaluating the impact of the changes, obtaining approval for the changes, and implementing the changes.

   Source: Adapted from community discussion — giushki

   Next question

7. Question 137 · 157 in bank

   A business analyst is reviewing a discrepancy report after a test session. The discrepancy report has revealed a defect that the business analyst must address. Which of the following criteria should the business analyst use to identify the appropriate response to the defective test result?

   • APerform an impact analysis and open a change request to include the revised requirement in the next baseline.
   • BInspect the requirements traceability matrix to verify if the requirement is connected to a use case.
   • CDetermine if the defect is in the solution developed, in the original requirement or in the test case.
   • DVerify that the corresponding requirement was appropriately signed off by the requesting stakeholder.

   Show answer

   Answer: C

   Explanation

   C. Determine if the defect is in the solution developed, in the original requirement or in the test case is the criteria that the business analyst should use to identify the appropriate response to the defective test result. This will allow the business analyst to determine the root cause of the defect and identify the appropriate course of action. If the defect is in the solution developed, the business analyst may need to open a change request to revise the solution and address the defect. If the defect is in the original requirement, the business analyst may need to open a change request to revise the requirement and ensure that it accurately reflects the needs of the stakeholders. If the defect is in the test case, the business analyst may need to revise the test case to ensure that it accurately reflects the desired behavior of the solution.

   Source: Adapted from community discussion — Proctored_Expert

   Next question

8. Question 138 · 157 in bank

   Company A has initiated a project to update their online ordering system. The business analyst has noticed that the purchasing department, a primary stakeholder, is excluded from the list of stakeholders. In which reference material can the business analyst find information about the missing project stakeholders?

   • ABusiness analyst communication plan
   • BBusiness case
   • COrganizational chart
   • DBusiness analysis plan

   Show answer

   Answer: C

   Next question

9. Question 139 · 157 in bank

   A startup company sells organic vegetable and fruit smoothies. Management is tracking a rapid decrease in sales of their best-selling juice, so they contract a business analyst to identify solutions in order to increase sales by comparing similar products offered by competitors. Which technique or tool should be used?

   • ATrend analysis
   • BBenchmarking
   • CCompetitive analysis
   • DFocus group

   Show answer

   Answer: C

   Explanation

   The technique or tool that should be used in this scenario is Competitive analysis, option C. Competitive analysis is a technique used to identify and analyze the strengths and weaknesses of competitors, including their products, services, marketing strategies, and customer base. By conducting a competitive analysis, a business analyst can identify opportunities to differentiate the company's products from those of its competitors and develop strategies to improve sales.

   Source: Adapted from community discussion — giushki

   Next question

10. Question 140 · 157 in bank

    How should a business analyst determine whether a solution satisfies business requirements?

    • ABy conducting a brainstorming session with end users
    • BBy evaluating the solution against the project charter
    • CBy reviewing the results of user acceptance testing
    • DBy reviewing the traceability matrix

    Show answer

    Answer: C

    Explanation

    A business analyst should determine whether a solution satisfies business requirements by reviewing the results of User Acceptance Testing (UAT), option C. UAT is the final stage of testing where end-users test the solution in a real-world scenario to ensure it meets their business requirements. During UAT, the business analyst can observe and document how the end-users interact with the solution and verify that the solution satisfies the business requirements.

    Source: Adapted from community discussion — giushki

    Next question

Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

PMI-PBA practice, question 131. 157 questions available.