Question 271 · 871 in bank
Network users reported that a recent firmware upgrade to a firewall did not resolve the issue that prompted the upgrade. Which of the following should be performed NEXT?
Show answer
Answer: B
Explanation
I think A and D can be ruled out, you wouldn’t negotiate a new SLA or roll back the upgraded firmware. I would go with B here. If the firewall firmware was thought to be the initial problem and so they upgraded it, and this didn’t resolve the issue, it is less likely this is the actual problem. The best NEXT step would be to gather additional information to ensure users' concerns are not been caused by a different issue with similar symptoms. Afterwards you would have a better idea of whether it's a different issue or if it's time to engage the firewalls vendor support. Happy to be shown to be wrong, but this is my thinking.
Source: Adapted from community discussion — Itsameeee3




