Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled. You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users. Solution: You build Microsoft Power Automate flows to trigger customized Copilot summaries. Does this meet the goal?
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Answer: B
Question 42 · 73 in bank
Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled. You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users. Solution: You configure AI Builder lead scoring models to influence opportunity summaries. Does this meet the goal?
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Answer: B
Question 43 · 73 in bank
Case study - This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study - To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Overview - Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance. Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets. Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth. The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions. Requirements - AI Adoption - The following executives will have specific responsibilities in the overall AI adoption: • Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase. • Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents. • Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed. • Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing. • Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices. All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions. The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data. Prebuilt AI Agent - The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value. Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders. Custom AI Agent - Contoso has identified the following custom AI agent requirements: • The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution. • The custom AI agent will be accessible from within Microsoft Teams. • The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description. • The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational. • The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department. • The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management. • The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application. Analysis, Reporting, and Troubleshooting Contoso has identified the following analysis, reporting, and troubleshooting requirements: • The CISO will audit all the AI solutions monthly for compliance and security. • The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis. • The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk. • The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion. • The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance. • The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users. What should you recommend to assist the CTO with the prebuilt agent selection process?
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Answer: A
Question 44 · 73 in bank
Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled. You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users. Solution: You add the opportunity summary widget to the Opportunity form. Does this meet the goal?
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Answer: B
Question 45 · 73 in bank
Case study - This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study - To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Background - Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team. As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations. Problem Statements - Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience. Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority. Planned Initiatives - General - Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies. Infrastructure Migration - Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users. All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team. Sales Cycle Enablement - To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle: Use low-code development to create a single AI agent that has Dataverse as its core component. Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate. Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions. Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects. Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data. Requirements - Infrastructure Migration - Fabrikam has identified the following infrastructure migration requirements: Azure must be used for all future infrastructure workloads. The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud. Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money. Sales Cycle Enablement - Fabrikam has identified the following requirements for sales cycle enablement: The final AI agent must follow Microsoft recommendations for a conversational user experience. A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution. Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process. Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts. The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off. The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently. Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis. Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing. Which tool should you recommend to address the sensitive information concerns in the sales process?
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Answer: C
Question 46 · 73 in bank
Case study - This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study - To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Background - Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team. As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations. Problem Statements - Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience. Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority. Planned Initiatives - General - Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies. Infrastructure Migration - Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users. All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team. Sales Cycle Enablement - To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle: Use low-code development to create a single AI agent that has Dataverse as its core component. Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate. Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions. Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects. Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data. Requirements - Infrastructure Migration - Fabrikam has identified the following infrastructure migration requirements: Azure must be used for all future infrastructure workloads. The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud. Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money. Sales Cycle Enablement - Fabrikam has identified the following requirements for sales cycle enablement: The final AI agent must follow Microsoft recommendations for a conversational user experience. A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution. Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process. Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts. The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off. The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently. Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis. Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing. Which tool should you recommend to help secure funding for future AI agent development?
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Answer: D
Question 47 · 73 in bank
You are designing a Microsoft Copilot Studio agent that uses a custom Microsoft Foundry model to generate responses. You need to ensure that the agent can securely connect to and invoke the custom model during user interactions. What should you include in the design?
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Answer: B
Question 48 · 73 in bank
You are designing an AI business solution that contains the following components: A Microsoft Power Automate workflow A Microsoft Copilot Studio agent A Microsoft Dataverse database - A Microsoft Power Apps app - As part of the application lifecycle management (ALM) process, you plan to package the components, so that they can be deployed to other environments as a group. You need to recommend a solution that supports versioning, dependencies, and deployments. What should you include in the recommendation?
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Answer: C
Question 49 · 73 in bank
Select 2
A company has Microsoft 365 Copilot agents. You need to design a security solution for the agents. The solution must meet the following requirements: Identify and mitigate potential risks that relate to AI use. Protect AI apps and the sensitive data processed or generated by the agents. Support responsible AI governance by retaining and logging interactions, detecting policy violations, and investigating incidents. Which two components should you include in the design? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
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Answer: AD
Question 50 · 73 in bank
You are creating validation criteria for a custom generative AI model that produces business reports based on internal enterprise data. You need to assess whether the model's outputs are appropriate and meaningful for the business reports. Which metric should you use?
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Answer: B
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