ITILFND-V5 practice questions 1–10

1. Question 1 · 19 in bank

   Which element of the operating model refers to third parties contributing to value creation activities?

   • APartners and suppliers
   • BValue streams and processes
   • CValue chain
   • DOrganizations and people

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   Answer: A

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2. Question 2 · 19 in bank

   What does sustainability assure in the context of a service or product?

   • AThe service will meet the agreed requirements
   • BThe service will continually meet requirements for environmental responsibility
   • CThe service delivers the required functionality to meet business needs
   • DThe service supports the performance of the consumer

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   Answer: B

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3. Question 3 · 19 in bank

   Which of the following describes a sponsor within a consumer organization?

   • AA person or group that has its own functions and authorities
   • BA person or group that authorizes a change
   • CThe role that defines the requirements for a service
   • DThe role that authorizes the budget for service consumption

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   Answer: D

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4. Question 4 · 19 in bank

   Which of the following BEST describes an operating model?

   • AA set of rules that ensures consistent decision-making and accountability within the organization
   • BA recommendation that guides an organization's actions and decisions in all circumstances
   • CA set of organizational resources designed for performing specific work or achieving a particular objective
   • DA conceptual and visual representation of how an organization co-creates value with its customers

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   Answer: D

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5. Question 5 · 19 in bank

   A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

   • AWhere are we now?
   • BTake action
   • CWhere do we want to be?
   • DWhat is the vision?

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   Answer: A

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6. Question 6 · 19 in bank

   Which of the following BEST describes a release?

   • AThe addition, modification, or removal of anything that could affect services
   • BA version of a product, service, or other configuration item made available for use
   • CAn unplanned interruption to a service or reduction in the quality of a service
   • DA cause, or potential cause, of one or more incidents

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   Answer: B

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7. Question 7 · 19 in bank

   Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

   • AOrganizations and people
   • BValue streams and processes
   • CPartners and suppliers
   • DInformation and technology

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   Answer: A

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8. Question 8 · 19 in bank

   What is the role of governance within the ITIL Service Value System?

   • ATo define and manage process activities for service delivery
   • BTo perform day-to-day service operations
   • CTo ensure organizational activities are directed and controlled
   • DTo provide detailed technical guidance for service design

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   Answer: C

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9. Question 9 · 19 in bank

   Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

   • ADeliver
   • BSupport
   • COperate
   • DTransition

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   Answer: C

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10. Question 10 · 19 in bank

    What is a product prototype?

    • AA request that triggers an agreed service action
    • BThe process of releasing new or updated products to users
    • CAn initial version of a product demonstrating its basic form and functionality
    • DA finalized product specification approved for development

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    Answer: C

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ITILFND-V5 practice, question 1. 19 questions available.