Question 111 · 210 in bank
You are on-call for an infrastructure service that has a large number of dependent systems. You receive an alert indicating that the service is failing to serve most of its requests and all of its dependent systems with hundreds of thousands of users are affected. As part of your Site Reliability Engineering (SRE) incident management protocol, you declare yourself Incident Commander (IC) and pull in two experienced people from your team as Operations Lead (OL) and Communications Lead (CL). What should you do next?
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Answer: C
Explanation
Ans: C Prepare Beforehand In addition to incident response training, it helps to prepare for an incident beforehand. Use the following tips and strategies to be better prepared. Decide on a communication channel Decide and agree on a communication channel (Slack, a phone bridge, IRC, HipChat, etc.) beforehand. Keep your audience informed Unless you acknowledge that an incident is happening and actively being addressed, people will automatically assume nothing is being done to resolve the issue. Similarly, if you forget to call off the response once the issue has been mitigated or resolved, people will assume the incident is ongoing. You can preempt this dynamic by keeping your audience informed throughout the incident with regular status updates. Having a prepared list of contacts (see the next tip) saves valuable time and ensures you don’t miss anyone. https://sre.google/workbook/incident-response/
Source: Adapted from community discussion — francisco_guerra