Question 751 · 871 in bank
A technician just validated a theory that resolved a network outage. The technician then verified that all users could access resources. Which of the following is the next step the technician should take in the network troubleshooting methodology?
Show answer
Answer: C
Explanation
Answer is C even if the answer is worded terribly. Step 7 (documenting): Documenting isn't about lessons learned, documenting is to document what you actually did to resolve the issue in case something happens again, especially if the problem comes back quickly. Lessons learned is something you do after the fact, saying there was a break in procedure that caused the outage.
Source: Adapted from community discussion — arokace1