220-1201 practice questions 21–30

1. Question 21 · 233 in bank

   A user reports that their desktop PC does not turn on. Which of the following components would most likely cause the issue?

   • APSU
   • BGPU
   • CRAM
   • DCPU

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   Answer: A

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2. Question 22 · 233 in bank

   The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?

   • AApply a maintenance kit.
   • BReplace toner or ink cartridges.
   • CInstall a new ribbon.
   • DChange the printhead.

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   Answer: A

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3. Question 23 · 233 in bank

   A technician is installing a new printer. After registering the printer, the technician receives an email from the manufacturer stating there is a security vulnerability that can be remediated. Which of the following steps should the technician take next?

   • ADisable wireless connectivity.
   • BEnable audit logging.
   • CUpdate the firmware.
   • DDisable the default gateway on the printer.

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   Answer: C

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4. Question 24 · 233 in bank

   A technician has built a new computer. On the initial startup, the computer passes POST but will not turn on the operating system. Which of the following components has failed?

   • AAudio card
   • BCPU
   • CPower supply
   • DHDD

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   Answer: D

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5. Question 25 · 233 in bank

   A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop-ups occur every minute. Which of the following should the technician do next?

   • AEscalate to the network team to check end-to-end connectivity.
   • BDownload and install the latest drivers.
   • CUpdate the anti-malware signatures and scan the system.
   • DCheck the wireless settings and validate the DHCP configuration.

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   Answer: C

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6. Question 26 · 233 in bank

   Which of the following is the best to use when testing a file for potential malware?

   • AMultitenancy
   • BTest development
   • CCross-platform virtualization
   • DSandbox

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   Answer: D

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7. Question 27 · 233 in bank

   Which of the following resolutions is commonly known as Ultra HD?

   • A1920x1080
   • B2048x1080
   • C3840x2160
   • D7680x4320

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   Answer: C

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8. Question 28 · 233 in bank

   A technician is troubleshooting stylus issues on identical company-provided tablets. Users can purchase their own accessories. Some users have no issues, but others report that their styluses charge intermittently and die frequently. Which of the following is the most likely cause of this issue?

   • ACertain cases are causing charging issues.
   • BThe tablets need to be updated.
   • CSome of the tablets have manufacturing defects.
   • DThe malfunctioning styluses need firmware updates.

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   Answer: A

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9. Question 29 · 233 in bank

   A user prints a job from a laser printer. The user wipes the page, and the words and images come off of it. The technician replaces the toner cartridge, but the issue persists. Which of the following components should the technician replace next?

   • AFuser
   • BDrum
   • CDeveloper roller
   • DDischarge lamp

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   Answer: A

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10. Question 30 · 233 in bank

    Which of the following has the best penetration through physical objects, such as walls?

    • A2.4GHz
    • B5GHz
    • C6GHz
    • DNFC

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    Answer: A

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220-1201 practice, question 21. 233 questions available.