Question 131 · 1017 in bank
A telemarketing company is designing its customer call center functionality on AWS. The company needs a solution that provides multiple speaker recognition and generates transcript files. The company wants to query the transcript files to analyze the business patterns. The transcript files must be stored for 7 years for auditing purposes. Which solution will meet these requirements?
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Answer: B
Explanation
The correct answer is B: Use Amazon Transcribe for multiple speaker recognition. Use Amazon Athena for transcript file analysis. Amazon Transcribe is a service that automatically transcribes spoken language into written text. It can handle multiple speakers and can generate transcript files in real-time or asynchronously. These transcript files can be stored in Amazon S3 for long-term storage. Amazon Athena is a query service that allows you to analyze data stored in Amazon S3 using SQL. You can use it to analyze the transcript files and identify patterns in the data. Option A is incorrect because Amazon Rekognition is a service for analyzing images and videos, not transcribing spoken language. Option C is incorrect because Amazon Translate is a service for translating text from one language to another, not transcribing spoken language. Option D is incorrect because Amazon Textract is a service for extracting text and data from documents and images, not transcribing spoken language.
Source: Adapted from community discussion — Buruguduystunstugudunstuy