CSCP practice questions 281–290

1. Question 281 · 505 in bank

   The most effective means to measure customer loyalty would use which of the following approaches?

   • ADetermine the ability to satisfy a customer's delivery date
   • BConduct customer survey for direct feedback
   • CAnalyzing customer repurchase patterns
   • DMonitor rate of call center activity

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   Answer: C

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2. Question 282 · 505 in bank

   Which of the following four perspectives are used in the balanced scorecard?

   • ACustomer, internal process, workforce learning and growth, financial
   • BCustomer, operations, internal process, financial
   • CCustomer, operations, internal process, workforce learning and growth
   • DCustomer, marketing, operations, financial

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   Answer: A

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3. Question 283 · 505 in bank

   In a make-or-buy decision, if the product is modular and the company is dependent on knowledge and capacity, outsourcing most likely will be:

   • Acompany policy
   • Bviewed as a way to reduce costs
   • Cconsidered necessary
   • Dconsidered risky

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   Answer: C

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4. Question 284 · 505 in bank

   The purpose of a supply chain metrics dashboard is to:

   • Amonitor sales performance against plan
   • Bmeasure demand management performance
   • Cprovide data on personnel performance
   • Dmonitor supply network performance

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   Answer: D

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5. Question 285 · 505 in bank

   One of the drawbacks to using ISO 26000 is that it:

   • Ais one of the most expensive ISO standards to implement
   • Bincorporates different standards for different countries
   • Conly provides guidance and cannot be certified as can other ISO standards
   • Dis only recognized by a few countries, due to the strict standards

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   Answer: C

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6. Question 286 · 505 in bank

   A benefit of using radio frequency identification (RFID) instead of bar coding would be:

   • Alower cost
   • Bdecreased cycle count requirements
   • Cthe ability to read multiple items
   • Dthe ability to locate an individual item in a warehouse

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   Answer: C

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7. Question 287 · 505 in bank

   The six sigma approach to quality focuses on increasing customer satisfaction by:

   • Aincreasing efficiency
   • Breducing variability
   • Creducing waste
   • Dsimplifying processes

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   Answer: B

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8. Question 288 · 505 in bank

   The use of theory of constraints (TOC) differs from traditional decision making because it:

   • Aexamines the resource's utilization rather than the cost of a product
   • Brecognizes that the individual resources that limit business performance are difficult to find and manage
   • Cplaces greater emphasis on timing than cost in adjusting resources that are limiting business performance
   • Dprovides a way to analyze the operating cost of a resource that is easier to use than traditional accounting methods

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   Answer: A

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9. Question 289 · 505 in bank

   Which of the following is the key benefit obtained by using technology in supply chain?

   • AOrders can be received online and shipped via online system quickly
   • BBusiness can quickly tailor their service to customer expectations
   • CInvoicing and payment can be done online improving cash-to-cash cycle time
   • DDisplay product or service offerings online for easy access to information

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   Answer: B

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10. Question 290 · 505 in bank

    In large supply chain transformation efforts, companies often ignore which critical component of change?

    • ATechnology
    • BSuppliers
    • CCustomers
    • DCulture

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    Answer: D

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CSCP practice, question 281. 505 questions available.